> For the complete documentation index, see [llms.txt](https://docs.sure2.win/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sure2.win/faq/frequently-asked-questions.md).
# Frequently Asked Questions
## Frequently Asked Questions
### Support
#### How can I contact support?
###
### Transactions
#### Where is my deposit?
Depending on the cryptocurrency you've chosen to make your deposit in, there will be a required number of blockchain confirmations that will need to take place before the funds are credited to your sure2.win account. The confirmation requirements are as follows:
| Currency | BTC | BCH | LTC | DOGE | ETH | USDT | USDT | TRX | BNB |
| ------------- | --------------- | ------------- | ---------------- | ---------- | ------------- | ------- | ------- | ---------- | ---------- |
| Network | Bitcoin | Bitcoin Cash | Litecoin | Dogecoin | ERC20 | ERC20 | TRC20 | Tron | BEP-20 |
| Confirmations | 1 | 6 | 6 | 6 | 10 | 10 | 19 | 19 | 25 |
| Avg time | 10 mins to 1 hr | 15s to 5 mins | 2 mins to 8 mins | \~1 minute | 15s to 5 mins | \~5mins | \~5mins | \~1 minute | \~1 minute |
####
#### How long does my withdrawal take?
Withdrawals are usually processed straight away and will be credited to your account as soon as your transaction is confirmed sufficiently on the blockchain. However in rare cases they may need to be reviewed by our team before being processed. In these cases it can take up to 24 hours.
#### Where can I view information about confirmations?
| Currency | BTC | BCH | LTC | DOGE | ETH | USDT（erc20） | USDT（trc20） | TRX | BNB |
| ------------- | ----------------------------------------------- | ---------------------------------------------------------------- | --------------------------------------------- | ---------------------------------------------- | --------------------------------- | --------------------------------- | ----------------------------------- | ----------------------------------- | -------------------------------- |
| Explorer Link | [Explorer](https://www.blockchain.com/explorer) | [Explorer](https://blockchair.com/bitcoin-cash?from=bitcoin.com) | [Explorer](https://live.blockcypher.com/ltc/) | [Explorer](https://live.blockcypher.com/doge/) | [Explorer](https://etherscan.io/) | [Explorer](https://etherscan.io/) | [Explorer](https://tronscan.org/#/) | [Explorer](https://tronscan.org/#/) | [Explorer](https://bscscan.com/) |
####
#### Are there any fees on deposits or withdrawals?
Sure2.win does not charge any fees on deposits or withdrawals. You may however have to pay provider or mining fees depending on the method you use to deposit.
#### What’s the minimum deposit?
The minimum deposit depends on the currency used - see the table below:
| Currency | BTC | BCH | LTC | DOGE | ETH | USDT（erc20） | USDT（trc20） | TRX | BNB |
| --------------- | ------ | ----- | ---- | ---- | ----- | ----------- | ----------- | --- | ---- |
| Minimum Deposit | 0.0001 | 0.001 | 0.01 | 1 | 0.001 | 5 | 2 | 10 | 0.01 |
####
#### What’s the minimum withdrawal?
The minimum withdrawal depends on the currency used - see the table below:
| Currency | BTC | BCH | LTC | DOGE | ETH | USDT（erc20） | USDT（trc20） | TRX | BNB |
| ------------------ | ------ | ----- | ---- | ---- | ---- | ----------- | ----------- | --- | ---- |
| Minimum Withdrawal | 0.0002 | 0.001 | 0.01 | 1 | 0.01 | 10 | 10 | 100 | 0.01 |
### Gameplay
#### Why does my balance change to other currencies when entering a game?
We do this conversion for two reasons:
* Some of our game providers don’t support the display of cryptocurrencies in their games, so we convert to other currencies to make it consistent across all games
* We think it’s easier to keep track of what you bet and win .
Stakes and wins are still credited and debited from your balance in crypto.
#### How do I change the balance of the game I'm playing?
To change the cryptocurrency balance that you’re using, you can click the balance and choose a different cryptocurrency. The game will need to load again.
To change the fiat currency that the game launches in, you can change your preferred currency in Profile and Settings.
**Why is my cash stuck in an Sure2Win game？**
* Network or System Delays: Network or system delays might temporarily hold up fund status updates; patience and a page refresh often resolve this.
* In-game Automatic Transfers: Auto-transfers within the game automatically move funds from your main wallet to the game wallet, which might require manual transfer back if not automatically reverted upon leaving the game.Generally re-enter the game and then exit correctly. This problem can be solved
* Technical Issues: like system malfunctions or maintenance, could also inaccurately display funds, necessitating customer service contact for resolution.
* For unresolved issues, directly reaching out to Sure2Win's customer support through the website's chat icon or by emailing with detailed information like your user ID and the issue's specifics can expedite assistance.
####
###
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