⁉️Frequently Asked Questions

Frequently Asked Questions

Support

How can I contact support?

[e-mail]

Transactions

Where is my deposit?

Depending on the cryptocurrency you've chosen to make your deposit in, there will be a required number of blockchain confirmations that will need to take place before the funds are credited to your sure2.win account. The confirmation requirements are as follows:

Currency	BTC	BCH	LTC	DOGE	ETH	USDT	USDT	TRX	BNB
Network	Bitcoin	Bitcoin Cash	Litecoin	Dogecoin	ERC20	ERC20	TRC20	Tron	BEP-20
Confirmations	1	6	6	6	10	10	19	19	25
Avg time	10 mins to 1 hr	15s to 5 mins	2 mins to 8 mins	~1 minute	15s to 5 mins	~5mins	~5mins	~1 minute	~1 minute

How long does my withdrawal take?

Withdrawals are usually processed straight away and will be credited to your account as soon as your transaction is confirmed sufficiently on the blockchain. However in rare cases they may need to be reviewed by our team before being processed. In these cases it can take up to 24 hours.

Where can I view information about confirmations?

Currency	BTC	BCH	LTC	DOGE	ETH	USDT（erc20）	USDT（trc20）	TRX	BNB
Explorer Link	Explorer	Explorer	Explorer	Explorer	Explorer	Explorer	Explorer	Explorer	Explorer

Are there any fees on deposits or withdrawals?

Sure2.win does not charge any fees on deposits or withdrawals. You may however have to pay provider or mining fees depending on the method you use to deposit.

What’s the minimum deposit?

The minimum deposit depends on the currency used - see the table below:

Currency	BTC	BCH	LTC	DOGE	ETH	USDT（erc20）	USDT（trc20）	TRX	BNB
Minimum Deposit	0.0001	0.001	0.01	1	0.001	5	2	10	0.01

What’s the minimum withdrawal?

The minimum withdrawal depends on the currency used - see the table below:

Currency	BTC	BCH	LTC	DOGE	ETH	USDT（erc20）	USDT（trc20）	TRX	BNB
Minimum Withdrawal	0.0002	0.001	0.01	1	0.01	10	10	100	0.01

Gameplay

Why does my balance change to other currencies when entering a game?

We do this conversion for two reasons:

• Some of our game providers don’t support the display of cryptocurrencies in their games, so we convert to other currencies to make it consistent across all games

• We think it’s easier to keep track of what you bet and win .

Stakes and wins are still credited and debited from your balance in crypto.

How do I change the balance of the game I'm playing?

To change the cryptocurrency balance that you’re using, you can click the balance and choose a different cryptocurrency. The game will need to load again.

To change the fiat currency that the game launches in, you can change your preferred currency in Profile and Settings.

Why is my cash stuck in an Sure2Win game？

• Network or System Delays: Network or system delays might temporarily hold up fund status updates; patience and a page refresh often resolve this.

• In-game Automatic Transfers: Auto-transfers within the game automatically move funds from your main wallet to the game wallet, which might require manual transfer back if not automatically reverted upon leaving the game.Generally re-enter the game and then exit correctly. This problem can be solved

• Technical Issues: like system malfunctions or maintenance, could also inaccurately display funds, necessitating customer service contact for resolution.

• For unresolved issues, directly reaching out to Sure2Win's customer support through the website's chat icon or by emailing [e-mail] with detailed information like your user ID and the issue's specifics can expedite assistance.