📜Terms of Service

1. Service conditions

1.1. These Terms of Use are for the End User (hereinafter referred to as The Player, You, User, Your) and Sure2.win (below: Sure2.Win, The Company, Service, Website, Us, Our, We, The Casino). 'The Website' means Sure2.Win through desktop, mobile, APP, or other platforms utilized by the Player

1.2. These Terms of Use (hereinafter referred to as ToS or User Agreement) describe your legal rights and obligations when using the Service. By accessing Sure2.Win, you accept and agree to be bound by the stipulated General Conditions. If you do not fully agree with the terms of service, do not continue to access the website (Sure2.Win).

1.3. The User Agreement comes into force as soon as you visit our website or complete the registration process.

1.4. Sure2.Win reserves the right to amend a part of this agreement or in whole at any time without notice. If we decide to change the Terms of Use, we may notify you; however, it is your sole responsibility to keep up to date with recent changes or amendments made to Sure2.Win Terms of Use. We will not accept any liability for any changes made to these Terms of Use nor failure to keep up to date with these changes.

1.5. This User Agreement may be published in multiple languages ​​for ease of understanding and player access. The English version is the sole legal basis for the relationship between you and us, and shall prevail in the event of any conflict regarding translations of any kind.

2. Binding declarations, eligibility, and requirements

2.1. Customers who are of legal age in their jurisdiction are eligible to use Sure2.Win based on their age criteria and are generally considered to be 18 years of age or older for one year.

2.2. Be legally eligible in good mental health.

2.3. Please ensure that online gambling, wagering, and games of chance are allowed in your area. Sure2.Win is not responsible for users' violations of local laws relating to online gambling, betting, and other restrictions. You may not access Sure2.Win if your country has anti-gambling regulations.

2.4. You are permitted to use your Account only for yourself. If we reasonably determine that multiple accounts are running (multiple accounts per IP/family/device/individual), we reserve the right to suspend, terminate the account(s), and/or forfeit any funds held therein.

2.5. The use of Sure2.Win is at your sole risk and discretion.

2.6. You only represent yourself when you take part in the Games and Services.

2.7. Throughout the terms of this agreement, all information submitted to Sure2.Win is true, complete, and accurate. In the event of any such modifications, you must notify Sure2.Win right away.

2.8. The customer is entirely responsible for paying taxes in accordance with the laws of his or her local jurisdiction.

2.9. Sure2.Win only accepts the transfer of personal assets and considers all assets transferred to Sure2.Win as personal assets; non-personal accounts (such as shared accounts) and addresses not owned by the customer are not permitted.

3. Warranty of service

3.1. You participate in the games at your own risk. ALL SERVICES ARE PROVIDED "AS IS" without warranty of any kind, either express or implied. We make every reasonable effort to improve the Service and to provide as stable a service as possible, but despite our best efforts, it is possible that service interruptions, bugs, or errors may occur.

3.2. We shall not be liable for any interruption of the Service, whether intentional (for maintenance purposes), unintentional, or caused by a third party. We understand that this may affect your gaming experience, accessibility to various parts of the Site, or the Site as a whole.

4. Limitation of liability

4.1. The customer is responsible for any harm Sure2.Win sustains as a result of unlawful use. If a customer learns of such an occurrence, you are required to tell Sure2.Win at once and offer reasonable assistance with the inquiry.

4.2. It is the customer's personal obligation to maintain login information (such as a password and login) securely. Officially, the customer is responsible for any losses sustained as a result of a third party discovering the login information. We highly advise against ever giving anyone else your account's password or email address.

4.3. The client is responsible for errors or unintentional wagers.

4.4. When bets are placed using unsupported devices, the customer is responsible and liable for any winnings or losses.

4.5. The customer is responsible for any losses resulting from loans or borrowing made possible by the service.

4.6. In the event that the incorrect deposit or withdrawal address or account was used, the customer is liable and responsible for losses.

4.7. By using the site, the client agrees to be liable for any damages incurred while using the service, and Sure2.Win is not responsible for any of them.

4.8. The cost of using Internet connection services necessary to access the website and/or other services is completely the responsibility of the customer.

4.9. You will refrain from profanity in chat, or when expressing your opinion or discussing Sure2.Win in publicity, applicable to Sure2.Win staff, users, or third parties. Should we become aware that you directly or indirectly harmed our personnel and/or reputation, we remain the right to discontinue services and either transfer your assets back or confiscate them at our own discretion, based on the caused material or any other breach to Sure2.Win.

4.10. By using the Service, you assume the risk of losing all of your deposits in your account because all games have an element of chance.

5. Glossary in the Terms of Service

5.1 Content: Any digital document used or published on the site (including any images, text, music, software, etc.) is referred to as content

5.2 Rules: The Current Terms of Service, as well as any additional terms and conditions posted on the website

5.3 Bet: A customer's action while placing a wager of any size on the website.

5.4 Prohibited jurisdictions: This category includes any jurisdictions that restrict or regulate gambling.

5.5 Unauthorized use includes using the site or its services while underage, from an illegal or restricted country, or in violation of the current Terms of Service.

5.6 Bonus: Amount of (crypto)currency we give customers.

5.7 Deposit: The act of funding a Sure2.Win account with (crypto)currencies.

5.8 Withdrawal: To withdraw funds from an account or bitcoin wallet, debit its balance.

5.9 Minimum withdrawal amount: the lowest quantity of (crypto)currency you can ask to withdraw.

5.10 Tips: The act of giving only (crypto)currency assets (not gained from bonuses) to another registered user without commissions

6. Copyright

6.1 You are not permitted to a) download and keep any content, b) use any part of the content for any purpose, and c) sell, publish, lease, or distribute any of our content.

6.2 You may only use our content in certain cases where we authorize you as affiliate content.

6.3 All content on the website is the exclusive property of its creators and may not be duplicated, used, or modified in whole or in part by third parties without their express consent. The code, API, programs, games, and organizational structure are considered trade secrets and works of intellectual property that are protected by the law.

6.4 The service remains entirely the property of Sure2.Win, and Sure2.Win retains any rights not specifically given to users.

7. Account Registration

7.1 You may be required to verify your account either by phone or email.

7.2 Upon receiving your application, we might get in touch with you to ask for more details and/or supporting paperwork so that we can meet our legal requirements.

7.3 You are limited to having one account per wallet, email address, etc. Any earnings from bonus promotions (if any) won by players who opened numerous accounts with the goal of taking advantage of them are not eligible for payout. Additionally, their accounts will be blocked without warning when fraud is discovered, and all balances in the fake account may be forfeited.

7.4 We reserve the right, at our sole discretion, to reject any application without having to provide a reason.

7.5 You might need to present a legitimate form of identification as well as any other documents that could be required. A picture ID (such as a passport, driver's license, or national ID card) and a recent utility bill with your name and address are examples of valid proof of ID and address. Until the necessary information is received, we retain the right to halt wagering or restrict Account choices on any Account.

7.6 If you register by email, you must provide complete contact details, including a working email address ("Registered Email Address"), and you must keep this information up to date as necessary in the future. You are in charge of updating the contact information on your Account. If you don't do this, you can miss out on critical Account-related messages and information from us, such as updates to these Terms. Our customers are identified and contacted using their registered email addresses. The customer is in charge of keeping an active and distinct email account, giving us the right email address, and notifying the company of any changes to that address. To avoid unauthorized use of his registered email address by any third party, each Customer is solely responsible for maintaining its security. Any losses or damages thought to have originated from conversations between the Company and the Customer using the Registered Email Address are not the responsibility of the Company. If you knowingly provide fraudulent or inaccurate personal information, we will immediately suspend your Account and give you a notification of that effect.

7.7 Any type of autonomous algorithms and/or programmed devices are not permitted \on Sure2.Win. Any gameplay that is the result of the use of autonomous algorithms and/or programmed devices may be revoked by Sure2.Win at any time.

7.8 Please refrain from sharing your private key, seed phrase, or other information with anyone. The administration of Sure2.Win will never get in touch with you to ask for these details. If you were approached with a similar request on Sure2.Win, please notify our 24/7 customer service team immediately.

8. Deposits and withdrawals

8.1 Please refrain from sending cross-chain deposits. If a cross-chain deposit is sent (from Bitcoin cash to Bitcoin), such deposit will not be taken into account, and the coins will be regarded as lost by us.

8.2 Even if we accept the currency as a whole, any altcoins, such as smart contracts, or any tokens, will not be accepted, and Sure2.Win will treat them as "lost."

8.3 We are not liable for frozen or seized coins once we released cryptocurrency from our wallets.

8.4 When there is a significant volume of transactions, the service is not to blame for network congestion. Please be aware that this could cause the transaction to take longer than expected, anything from a few hours to several days. This also applies to rapid transactions, where the customer sets the higher charge. Please contact our 24/7 customer service should you notice a delay in any transactions on Sure2.Win platform.

8.5 You can play the games on Sure2.Win using a variety of cryptocurrencies, such as BTC, USDT, and BUSD.

8.6 In the event of a reset of the wager or other activities that are connected to multiple accounts, conspiracies, fraud, illegal behavior, or fakes, we retain the right to forfeit any positive balance on your account.

8.7 No money from unlawful, criminal, illegal, or unauthorized activity may be deposited on the website.

8.8 Processing a withdrawal could take as long as, but is not limited to seven days. Any withdrawal above 10,000 USDT in equivalents may be delayed by Sure2.Win at any point in order to verify its legitimacy. Sure2.Win administration maintains the right to impose restrictions on the Service, deposits, or withdrawals until a comprehensive investigation has been completed and the outcome has been satisfactorily established.

8.9 Withdrawals shall be made to your account or wallet address

8.10 Users are entirely responsible for covering any transaction fees and taxes that may be due on their wins under the regulations of the country in which they now reside.

8.11 Withdrawals may be delayed for administrative or other reasons, such as when blockchain networks are busy. Users understand and agree that there may be a fee associated with any withdrawal requests. Please note this fee is necessary in order to have your transaction processed, as each blockchain has its own cryptocurrency that is used for network fee.

8.12 The minimum deposit is $5 USD or equivalent (exceptions can be found here). The minimum withdrawal is $10 USD, or its equivalent(exceptions can be found here). The maximum withdrawal amount varies depending on the payment type you choose.

9. AML and KYC Policy

Sure2.Win prohibits the use of the services offered on our website for any form of illegal activity, including money laundering, terrorist financing, or violating trade sanctions. Accounts suspected of engaging in illegal activities through the use of the services provided may be suspended and debarred until all necessary investigations are conducted. If necessary, additional information may be requested from you to assist our investigation.

Sure2.Win reserves the right to restrict services, deposits, or withdrawals until the account's identity has been sufficiently verified or for any other reason.

In the event of fraud and the user refuses to provide the requested information to the risk department within a reasonable period of time, Sure2.Win reserves the right to restrict access to the user's account indefinitely.

10. Disclaimer

The player acknowledges that losing money through gambling on the website is possible. The Company disclaims all responsibility for any potential monetary loss resulting from the usage of the website. There cannot be any case/event/situation where Sure2.Win, its officers, directors, employees, or agents are liable to you or any other third party for any direct or indirect damages; this includes punitive, consequential, or any damage that can be described. These damages include but are not limited to a) loss of revenue, b) loss of income, c) loss of profit, d) emotional distress, e) cost of provided services, and f) cost of any damages done to third party related to the services or termination.

The Company disclaims all liability for the subsequent handling of the information by affiliates or other third parties, such as software providers. The terms and conditions of third parties, if any, will govern how they handle the player's private data.

11. Dormant accounts

A player's account is deemed dormant if it is inactive for 90 days (the account holder makes no deposits, bets, or withdrawals). The casino maintains the right to close the account and retain any funds that are still in the account. The player must get in touch with the casino support staff if they choose to reactivate their dormant accounts.

12. Your conduct and prohibitions

12.1 Posting any content on the Service, as well as behavior in connection therewith and/or the Service, which is in any way unlawful, unsuitable, or unwanted is prohibited ("Prohibited Behaviour"). This is for your protection as well as the protection of all of our customers.

12.2 Your Account and/or your access to or use of the Service may be canceled immediately without prior notice in the event that you engage in Prohibited Behaviour or if we determine in our sole discretion that you are doing so. If you engage in Prohibited Behaviour, another Customer, a third party, enforcement agencies, and/or we may take legal action against you.

12.3 Prohibited conduct includes, but is not limited to, using the Service to:

· Conducting illegal activities (e.g. fraud, money laundering);

· Any deposit that results in an immediate withdrawal without playing, any withdrawal after a deposit without playing;

· Transmitting or making accessible any content that is forbidden, dangerous, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or otherwise objectionable due to race, ethnicity, or other factors;

· Any content that violates a third party's copyright, trademark, or other intellectual property and proprietary rights that the user does not have permission to transmit or make available under any contract or other legal arrangement;

· Create or use cheats, mods, hacks, or any other software intended to modify the Service, or use any software that intercepts or collects information from or through the Service. Interfere with, disrupt, or reverse engineer the Service in any way, including, without limitation, by intercepting, simulating, or redirecting the communication protocols used by us. Utilizing scripts to access a website with the intent of making a profit (such as abusing bonuses for multiple registrations), playing games, or accessing special features;

· Any form of spam (e.g. mass mailing, chain letters, pyramid schemes, etc.);

· More than one account for family/IP/device/person is strictly prohibited, if we have reasonable beliefs to identify fraud, all associated accounts are subject to permanent closure and funds confiscation. Additionally, third party access to your account public login and password exposure are also prohibited;

· Buying and selling accounts, as well as account transfer;

· Loan requests and begging;

· Abuse of the referral program by creating accounts under personal referral links

12.4 We reserve the right to change the above list of Prohibited Behaviors at any time and on occasion. We reserve the right to conduct an investigation and to take whatever steps we deem necessary in the circumstances, including without limitation removing the Customer's posting(s) from the Service and/or terminating their Account, and to take any action against any Customer or third party who directly or indirectly engages in Prohibited Behaviour or knowingly permits any third party to do so, with or without notice to such Customer or third party.

13. Breach of terms and account termination

13.1 If, in our assessment, you violated any substantial term of these Terms, we may, without limiting our other remedies, suspend, block or terminate your Account and refuse to continue providing you with the Service, in either case without giving you prior notice. However, notice of any such action will be promptly sent to you.

13.2 In the event of minor Terms of Service violations, we may take the following actions: a. Immediately or indefinitely ban chat access

b. Account suspension for a set period of time or indefinitely

c. Account termination.

d. Asset confiscation and account closure in the event of a serious violation

13.3 The evaluation of the breach's severity rests solely with the Sure2.Win Administration, and customers agree to unconditionally accept and refrain from challenging the company's decisions in court.

13.4 When an account is closed, the prior owner of the account is permanently barred from using the service. The duration of account suspension is irrevocable; therefore, the limitation cannot be lifted early on a suspended account.

14. Force Majeure

Despite taking reasonable precautions, we are not responsible for any failure or delay in providing the Service that results from an event of Force Majeure that could be considered to be outside our control, such as an act of God (natural disasters), a labor or trade dispute, a power outage, any laws, failure, or omission of any government or authority, obstruction of or a breakdown in telecommunications services, or any other delay or failure brought on by a third party. We reserve the right to stop providing the Service in this situation without being held responsible.

15. Complaints

If you have any issues with our services, feel free to get in touch with our customer service department using the information on the website.

If the support staff is unable to resolve the issue right away, complaints are processed in the support department and escalated to the Casino organization.

Sure2.Win will only respond to complaints that the account holder initiates. You are not permitted to assign, transfer, hand over, or sell your complaint to a third party.

If the issue is handed over to a third party rather than the original account holder, the casino will dismiss the complaint.

You acknowledge and agree that in the event of any dispute, the server logs and records shall be the final arbiter of the merits of any claim. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation and that in the unlikely event of a dispute between the result that appears on your screen and the game server, the result that was logged on the game server will prevail.

Any of the contact information you have supplied in your Player Account will be used when we need to get in touch with you regarding such a dispute.

16. Responsible gaming

Please consult the following websites if you want to know whether gambling has become a problem for you:

Australia: https://gamblershelp.com.au/, https://www.gamblinghelponline.org.au/

Canada: https://www.responsiblegambling.org/

Ireland: http://www.gambleaware.ie/

Slovenia: http://www.zd-go.si/ambulante/zdravljenje-odvisnosti/, http://www.logout.si/

Sweden: https://www.stodlinjen.se/

World Wide: https://www.gamblingtherapy.org/

UK: http://www.gamcare.org.uk/

17. Additional terms and links

17.1 Check our currencies page for more information about currencies you can deposit and withdraw in.

17.2 Check our promotions page to see the available promotions and their terms and conditions.

17.3 Check our privacy policy to know how we manage your cookies and other data.